Frequently Asked Questions
All of your product, PURCHASING & SHIPPING QUESTIONS ANSWERED
What are your collars and bracelets made of?
Hands up who thought ‘Genuine Leather’ meant the best leather on the market? Well before we began our research for Hobie Collective, we thought that was the case. However, don’t be fooled. Leather is not just leather and the quality of leather differs according to how it is manufactured.
Generally leather goods are stamped to indicate what grade of leather they are usually one of the following 3 grades:
- Genuine Leather
- Top-grain Leather
- Full-grain Leather
What do these grades mean? Well if you are investing in a product made from leather, you should know exactly what to look for in your leather to ensure you purchase a good quality product that will outlast.
Genuine Leather is the lowest quality of all products that are made out of real leather, the goods that you generally come across in department stores. It consists of several layers of low quality leather (the leftovers of stripping the higher grades) that is bonded together with glue and painted to make it look like higher quality. This type of leather does not tend to last as long as higher grades of leather, nor does it look as nice.
Top-grain leather is then considered to be the middle grade quality of leather and is often used for fine leather goods such as purses or wallets and sold by many well-known designer brands.
Top-grain leather is produced by splitting full-grain leather, sanding away imperfections in the hide and then stamping a fake grain onto it. It is then coloured and treated to give it a completely uniform look.
The durability of top-grain leather and the way in which it ages with use is not as good as full-grain leather.
Now to the good stuff, full-grain leather! This leather is made by using the entire grain of hide, with all the marked and unique imperfections of the animal and its inherent toughness.
Full-grain leather is most used for heavy-duty items such as belts, dress shoes, briefcases and the lovely part about it is that it develops a rich patina (of love) as it ages. This gives the leather good characteristic, looking more beautiful as you use it.
Full-grain leather is widely recognised as the best and highest-quality leather that money can buy. Although this grade of leather is much more expensive, we are committed to using full-grain leather because if taken care of properly, will easily last a life time.
Using this highest quality grade of leather often differentiates Hobie Collective from other companies in our market.
What are your fittings made of?
Most collar fittings that are available on the market are made of brass materials that are limited in colours and shine. We work with zinc alloy metal which is plated in the colours of gold, rose gold, silver and gunmetal black. Our fittings are plated using an eco-friendly process resulting in plating that is lead and nickel-free.
The major benefit of using zinc alloy metal is that it is very lightweight (to avoid unnecessary strain on your dog’s neck) and it does not tend to rust or corrode.
HOW do I purchase a HC Signature Set (collar and bracelet)?
Our selection of Signature Sets are bespoke (made to order) which means you have the fun of designing a set that best matches you and your bestfriend’s style and personality.
Begin by selecting the collar size and information on sizing can be found here.
Then choose which colour leather you would like.
Select the colour of the fittings.
Next, tell us your if you would like to have your dog’s name embossed on their collar. If so, select the colour in which you would like their name embossed (we recommend going with the same colour of the fittings as a nice finish).
Lastly, let us know if you would like your name on your bracelet and in what embossing colour (blind emboss or choose from 4 foil colours)!
It’s simple and you have control of the design allowing you to make your Signature Set as personal as your special bond.
How do I know what size to order for my dog?
We’re glad you asked! Here is our size guide for your reference.
Is there a limit to the number of letters I can get embossed on my bracelet or collar?
We offer complimentary embossing of our pieces for some added personalisation.
Typically the maximum amount of letters that can be embossed on a collar is 10, however longer words may be accommodated depending on the font and collar size. If additional letters are required, please send us an email prior to purchase and we can confirm if it is achievable.
Can I buy a collar or bracelet separately?
Yes. You can purchase a collar on its own or as a collar and bracelet set (Signature Set).
What forms of payment do you accept?
We accept the major credit cards Visa, MasterCard, American Express as well as direct PayPal account payments.
DO I NEED A PAYPAL ACCOUNT TO MAKE A PURCHASE?
No. You are not required to have a PayPal account to make a purchase from our store.
Can I purchase a gift card?
Perhaps you have a friend that is utterly obsessed with their fur friend (like us!) but you’re not sure what colour/size is best for them? Easy peasy, we offer a gift voucher that can be mailed or emailed to you to allow your lucky friend to go online and design their own set. Simply email us at firstname.lastname@example.org and we’ll get that gift card on its way!
When can I expect delivery of my purchase?
We understand the excitement of purchasing your new product so we make it our priority to hand make your order and dispatch it within 1-3 business days. In the event that this may be longer, we will be sure to email you to let you know.
Australian orders are typically delivered within 2-7 business days from dispatch date. International orders are typically delivered within 5-12 business days depending upon the destination and customs processing.
How do I know when my order has been made?
Once your order has been made, it will be dispatched and you will receive a confirmation email with the shipping tracking information.
What are your shipping options?
Within Australia, we offer 2 flat rate shipping options:
- basic tracked postage - $10
- tracked and sign on delivery postage - $15.
Standard Australia Post delivery times are 2-7 business days from the time your order is dispatched. If you are not home to accept your delivery, basic tracked parcels will be left at your address, otherwise sign on delivery parcels will be waiting at your local Australia Post Office for your collection.
Our shipping options for international deliveries are:
- basic tracked postage - $25
- tracked and sign on delivery postage - $28.90
International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.
Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
For more information on taxes, duties and customs regulations please contact your local customs office directly. Hobie Collective cannot be liable for any taxes or duties incurred at the destination country.
Can I track my order?
We too love the excitement of receiving a special parcel so yes, once we have dispatched your order you will receive a confirmation email with your tracking number for easy tracking through the Australia Post website.
What if my order hasn’t arrived?
In the unlikely event that your parcel has not arrived in a timely manner, send us an email via email@example.com and we can submit an enquiry with the postal company for their follow up. Instances that may affect delivery time include postal strikes, peak holiday season backlog, or for international orders, the applicable country’s customs clearing process.
Can I send or tag you in a photo of my dog and I with our Hobie Collective pieces?
Certainly! Hobie Collective is about collectively celebrating our special bonds so we would love to see your bond, please feel free to send/tag away.
I still have a question
Although we have tried our best to anticipate all of the questions you may have, there are bound to be some questions that we have missed. So please feel free to drop us a line at firstname.lastname@example.org and we will do our best to respond within 48 hours.